faq
frequently asked questions
Bespoke Orders
Do you do custom orders?
Yes we do! For custom inquiries, please fill out our inquiry form or send an email to bespoke@khfinejewelry.com. We take on a limited number of custom projects each month and would love to hear what you have in mind.
What is your minimum for custom engagement rings and how does payment work?
Engagement rings typically start at $5,000, which allows us to work with premium materials, source beautiful diamonds or gemstones, and dedicate the time and attention required to create a piece that is truly unique to you. To reserve your place in our bespoke queue and begin the design and sourcing process, we require a non-refundable deposit of $1,000.
If the stone being sourced represents a significant portion of the total commission, a second payment may be required prior to securing the stone. This is typically 50% of the total cost or the full diamond cost, whichever applies. This process ensures we can move forward responsibly while maintaining the highest standards of care and integrity in our sourcing.
What’s the timeline for bespoke projects?
Most projects are completed within 6–12 weeks from the time of deposit, depending on sourcing, design complexity, and seasonality. We'll provide a more specific estimate once we’ve aligned on design and materials.
Diamonds, Gemstones, and Materials
Do you work with lab diamonds and natural diamonds?
Yes, we work with both lab-grown and natural diamonds, including natural antique diamonds. Any design offered with lab-grown diamonds can also be created using natural stones. If you have a preference, please let us know and we will be happy to guide you through the available options.
Please note that antique stones are sourced exclusively as natural diamonds to preserve their historical integrity and authenticity.
Why do you only work with natural colored gemstones?
While we do offer both lab-grown and natural diamonds, we work exclusively with natural colored gemstones. Lab-created colored gemstones vary widely in growth methods and material behavior, which can affect durability, setting, and future repairs. Natural stones offer inherent variations in color and structure that are essential to the integrity and longevity of our designs, making them the standard we choose to work with for fine jewelry intended to last generations.
Do you work on client provided stones?
Clients who wish to use a pre-owned stone must first complete the stone intake form and submit clear photos of their stone or schedule an in-person consultation with Kiersten. Please include any details such as the stone type, carat weight, certifications (GIA, etc.), and current mounting. All pre-owned stones are reviewed on a case-by-case basis, and approval and pricing are determined after evaluation. The resetting of a client’s own stone is included in the bespoke design fee; however, in certain cases where a stone’s characteristics or existing setting require additional labor or special handling, any related costs will be discussed and approved with the client prior to proceeding. Resetting an existing gemstone carries inherent risks, including the possibility of damage during removal or setting. Kiersten Hüelsbeck Fine Jewelry will carefully assess each stone and communicate any foreseeable concerns before moving forward. By consenting to have a pre-owned gemstone reset, the client acknowledges these risks and agrees to hold Kiersten Hüelsbeck Fine Jewelry harmless from any damage that may occur due to pre-existing flaws, cracks, chips, or inclusions.
If a client chooses to ship their own stone to KH Fine Jewelry, they are responsible for selecting and arranging their preferred shipping carrier, negotiating rates and terms directly, and purchasing appropriate shipping insurance. Kiersten Hüelsbeck Fine Jewelry does not arrange or insure shipments on the client’s behalf, and the client assumes all liability for their shipment. Any claims for lost or damaged packages must be filed directly with the chosen carrier. Once the stone has safely arrived to the company, all subsequent shipments between the designer and the client will be fully insured and handled by our trusted shipping partner, ensuring safe and secure transport throughout the remainder of the process.
Are your diamonds certified?
All of our natural diamonds can be accompanied by either GIA or other certification. Certification is not industry standard for stones under 1ct, however it can be arranged upon request for an additional charge. We work closely with top diamond dealers to source stones of exceptional quality. Lab diamonds may be accompanied by GIA, IGI, or other certifications.
Other
Do you offer returns or refunds?
At Kiersten Hüelsbeck Fine Jewelry, each piece of jewelry is carefully handcrafted to order, ensuring it is uniquely tailored to you. Due to the personalized nature of our pieces, all sales are final, and we are unable to accept returns or exchanges. We take great care in crafting your jewelry to the highest standards, and we are committed to delivering a product that you will cherish for years to come.
Do you provide insurance appraisals?
A complimentary appraisal is included with any bespoke and bridal commission. For pieces $3,000 and over, you can request a free appraisal and for pieces under that amount, appraisals are available upon request for a fee of $100 at the time of purchase or before receiving.
Please note: appraisals are used for insurance purposes only and not for resale and we will only work with pieces bought from us directly.